How to Redeem a Gift Voucher
To redeem your gift voucher
, simply shop for the item(s) you wish to purchase and enter your gift voucher as the method of payment when you proceed through the checkout process.
If you purchase more than the value of the gift voucher
, you will be asked to pay for the remaining balance with your chosen payment method.
If you purchase less than the gift voucher
, any remaining credit of the voucher will be added to your account as loyalty points. You will be awarded loyalty points to the same value as your remaining Gift Voucher credit (each loyalty point is worth 1 pence). Your loyalty points will be stored in your account for you to use at any time.
If you have questions about the gift voucher redemption process, please call us at FREEPHONE 0800 013 0150 from within the UK or +44 20 3808 6645 for international customers. Lines are open Monday to Friday 09:00-17:00 GMT (excluding bank holidays).
See our full Gift Voucher Terms and Conditions here.
- Gift vouchers are not redeemable for cash and cannot be returned for a cash refund.
- Any unused balance will be given back to you in a Loyalty Points value (see above).
- If your order exceeds the amount of your gift voucher, you must pay for the balance with your chosen payment method.
- We are not responsible for lost or stolen gift vouchers. If you have any questions, please call us at FREEPHONE 0800 013 0150 from within the UK or +44 20 3808 6645 for international customers. Lines are open Monday to Friday 09:00-17:00 GMT (excluding bank holidays).